Terms of Service
1. Agreement
These Terms are a contract between NetGuards LLC (DBA PrettyCRM) (“PrettyCRM”, “we”) and the business or person that creates a studio (“Customer”, “you”). By ticking the acceptance box or using the service you agree to these Terms, the Privacy Policy and the Data Processing Addendum. You must be at least 18 and use PrettyCRM for your business. Effective 2026-10-08.
2. Accounts and security
Each person uses their own account with two-step verification. You are responsible for activity in your studio, for keeping passwords and recovery codes safe, and for giving access only to people who need it. Tell us promptly if you suspect unauthorized access.
3. Free trial
The trial lasts 14 days on the Studio plan, needs no card, and is limited to one per person, business email domain and phone number. Nothing is charged when it ends: the studio becomes read-only until you choose a plan.
4. Subscriptions, renewal and cancellation
- Prices are shown on the pricing page and in the app, in US dollars, plus applicable taxes. Stripe processes payments.
- Automatic renewal: monthly or yearly subscriptions renew automatically at the then-current price and are charged in advance until you cancel.
- Cancellation: you can cancel online at any time in Plan → Manage billing. Cancellation takes effect at the end of the paid period and nothing further is charged. Unless the law requires otherwise, we do not refund partial periods.
- If you subscribe during the trial, the first charge happens when the trial would have ended.
- Plan changes are prorated. If a payment fails, the studio keeps working for 7 days and then becomes read-only until the payment succeeds.
- We will give at least 30 days’ notice of any price change; it applies from your next renewal.
5. Customer Data
Data your studio enters (“Customer Data”) is yours. You give us the permission needed to host, encrypt, process and display it solely to provide the service. You are responsible for having a lawful basis to collect it, for informing your clients and for obtaining any required permissions. You can export it at any time.
6. No protected health information
PrettyCRM is not a medical records system and is not designed to store protected health information (PHI) under HIPAA. PrettyCRM is not a business associate and does not sign business associate agreements. You must not use the service to store PHI. If your studio chooses to add its own fields containing sensitive information, you do so at your own responsibility and must comply with applicable laws, including obtaining the client’s consent.
7. Acceptable use
You may not: break the law or infringe others’ rights; send spam or messages without required consent; upload malware; try to access other studios’ data, or probe or bypass security without our written permission; resell the service; or use it to build a competing product. If you import contacts for marketing, you must follow email and messaging laws (for example CAN-SPAM and the TCPA).
8. The service and support
We work to keep PrettyCRM available and secure, but there may be maintenance or interruptions. We may improve or change features; if we remove a material feature of your plan we will give reasonable notice. Support: concierge@prettycrm.com.
9. Intellectual property and feedback
PrettyCRM, its software and its brand are ours. If you send suggestions, we may use them without obligation to you.
10. Third-party services
Some features rely on third parties (for example Stripe, Google or Cloudflare), which have their own terms. We are not responsible for third-party services you choose to use.
11. Term, suspension and termination
You may stop using PrettyCRM at any time. We may suspend or close an account that breaches these Terms or puts others at risk, with notice where possible. After a trial or subscription ends, the studio is read-only and we keep the data for up to 180 days so you can export it; after that we may delete it with prior notice.
12. Warranties and liability
To the extent the law allows, the service is provided “as is” without implied warranties. Neither party is liable for indirect damages, lost profits or lost data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. These limits do not apply where the law does not allow them.
13. Indemnity
You will defend and indemnify us against third-party claims arising from Customer Data or from use of the service in breach of these Terms.
14. Governing law
These Terms are governed by the laws of HAWAI'I and the United States, without regard to conflict-of-law rules. The courts of HONOULU, HAWAI'I have jurisdiction, unless the law of your country provides otherwise.
15. Changes and notices
If we change these Terms in a material way, we will give at least 30 days’ notice in the app or by email. If you keep using the service afterwards, you accept the changes. Notices to us: NetGuards LLC (DBA PrettyCRM), HONOLULU, HI · concierge@prettycrm.com.